Destination : Quality : How Our Small-Volume Building Firm Used TQM to Improve Our Business
Back in the 1980s Gil Veconi's Cannon Development already had a strong reputation for building quality homes. Still, Gil felt too much time was being spent on callbacks.
Customers seemed satisfied with their overall buying experience, but he felt Cannon could make improvements in the way they were building homes.
Gil's search for ways to improve performance and increase customer satisfaction led him to Total Quality Management (TQM) -- and to the journey he describes in this book.
Published/Edition: November 1996. ISBN/Book No.: 0867184191
| Price | $30.80 |
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| Customer Service | Customer ServiceWe're Here To Help Call us anytime during our customer service hours... Monday through Friday - 8:30 am to 4:30 pm (Pacific) Order Questions: TOLL FREE, 800-273-7375 (Outside the U.S. call 818-887-7828). Our Address: 8001 Canoga Avenue Canoga Park, CA 91304 US Phone: 800-275-2665 E-mail: sales@buildersbook.com
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| Description | Destination : Quality : How Our Small-Volume Building Firm Used TQM to Improve Our Business by Gilbert J. Veconi, Charles A. Layne. Back in the 1980s Gil Veconi's Cannon Development already had a strong reputation for building quality homes. Still, Gil felt too much time was being spent on callbacks. Customers seemed satisfied with their overall buying experience, but he felt Cannon could make improvements in the way they were building homes. Gil's search for ways to improve performance and increase customer satisfaction led him to Total Quality Management (TQM) -- and to the journey he describes in this book. Published/Edition: November 1996. ISBN/Book No.: 0867184191 |
