HVAC Customer Service Handbook 4th Edition by Steve Coscia

Special Price $26.95 Regular Price $29.95
Product Code
9780989754088
New 4th Edition - 60% of the text is revised and rewritten.

Taught at more than 120 colleges in the USA and Canada! Thousands sold worldwide! This Customer Service Handbook is an industry BEST-SELLER!

You Get:

  • Money-making scripts for handling every service situation imaginable.
  • The secrets and inside tips to retain and grow your customer base.
  • Anecdotes based on case-studies and field work.

    Additional Features:

  • Extensive flowcharts designed to simplify your service operation.
  • Interactive crossword to insure information retention.

    Publisher/Edition: Coscia Communications/4th Ed./2015/ISBN No. 9780989754088

  • More Information
    Price$29.95
    Customer Service

    Customer Service

    We're Here To Help

    Call us anytime during our customer service hours...


    Monday through Friday - 8:30 am to 4:30 pm (Pacific)
    Saturday - 10am to 4pm (Pacific)

    Order Questions:

    TOLL FREE, 800-273-7375 (Outside the U.S. call 818-887-7828).

    Our Address:


    8001 Canoga Avenue
    Canoga Park, CA 91304 US
    Phone: 800-275-2665
    Fax Your Order
    818-887-7990
    Print Our Fax Order Form

    DescriptionNew 4th Edition - 60% of the text is revised and rewritten.

    Taught at more than 120 colleges in the USA and Canada! Thousands sold worldwide! This Customer Service Handbook is an industry BEST-SELLER!

    You Get:

  • Money-making scripts for handling every service situation imaginable.
  • The secrets and inside tips to retain and grow your customer base.
  • Anecdotes based on case-studies and field work.

    Additional Features:

  • Extensive flowcharts designed to simplify your service operation.
  • Interactive crossword to insure information retention.

    Publisher/Edition: Coscia Communications/4th Ed./2015/ISBN No. 9780989754088

  • Related products

    Check items to add to the cart or
    Recently Viewed
    No recently views items
    Clear All