McGraw-Hill Encyclopedia of Quality Terms and Concepts
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A compendium of some 600 quality-related terms and concepts that makes the complex vocabulary (buzz-words, acronyms, and statistical and technical terms) of quality management more easily understandable. Each entry is concisely defined, many include examples that clarify and amplify the explanations, and most cite sources for additional information. Appendices list the best quality management periodicals, the leading associations and organizations in the field, and recommended books on various aspects of quality, with capsule summaries and reviews